All the 800 support lines went offline or told us to go to support chat. WHen we entered the support chat, it took us to sales chat instead, with this conversation.
ease wait for an agent to respond. You are currently '1' in the queue.
You are now chatting with 'Rye'.
Rye: Thank you for contacting Microsoft Customer Service chat. This chat service is designed to assist you with site navigation, technical support case submission, and customer service questions.
Rye: Hi Jeffrey.
Jeffrey Sylvan: My production database for sql azure simply stopped existing. I need help getting it back online. THere are over 100,000 customers depending on it
Rye: Have you tried opening a case online?
Jeffrey Sylvan: There is a red triangle saying there is something wrong but there are no details
Jeffrey Sylvan: how?
Rye: There is an option in the portal, just look for Support.
Jeffrey Sylvan: it took me here
You are not currently in a chat session.
Our Bizspark rep is trying to help, but we are in hurry up and wait mode.